Privacy Policy

Last Updated: June 22, 2026.

At Plexian Casino, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when using our services at plexiancasino-uk.com.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a gambling operator licensed and regulated by the UK Gambling Commission (UKGC), we adhere to strict regulatory standards regarding data privacy, anti-money laundering (AML), and responsible gambling.

Data Controller Information

For the purposes of the UK GDPR, Plexian Casino is the data controller. We are responsible for deciding how your personal data is held and used. You can contact our Data Protection Officer (DPO) regarding any questions about this policy or your data rights at:

Email: [email protected].

Information We Collect

To provide our services, comply with legal obligations, and ensure a secure gambling environment, we collect the following categories of data:

  • Identity Data: Full name, date of birth, gender, and photographic identification documents.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Bank account details, payment card information, and transaction history.
  • Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform details.
  • Profile Data: Username, password, gaming preferences, and feedback or survey responses.
  • Usage Data: Information about how you use our website, including your betting history, session duration, and deposit/withdrawal patterns.
  • Regulatory & Compliance Data: Records related to self-exclusion, responsible gambling interactions, and AML/KYC checks performed by third-party verification agencies.

How We Use Your Data

We process your personal data only when the law allows us to. Typically, we use your data for the following purposes:

  • Contractual Performance: To manage your account, process your deposits and withdrawals, and provide you with our gaming products.
  • Legal Compliance: To verify your age, identity, and address in accordance with UKGC requirements and to prevent money laundering and fraud as mandated by the Proceeds of Crime Act 2002.
  • Legitimate Interests: To improve our services, analyze website performance, and communicate essential updates about our platform or policy changes.
  • Public Interest/Responsible Gambling: To monitor play patterns to identify potential signs of problem gambling, ensuring we fulfill our duty of care to protect vulnerable individuals.

Disclosure of Personal Data

We may share your data with third parties under strict confidentiality agreements, including:

  • Identity Verification Agencies: To perform age and identity verification checks.
  • Payment Providers: To facilitate secure processing of deposits and withdrawals.
  • Regulators and Law Enforcement: As required by the UK Gambling Commission or other authorities to prevent criminal activity or comply with legal obligations.
  • Professional Advisors: Including auditors, legal counsel, and insurers who provide services to us.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We have implemented robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, or destruction. This includes:

  • Encryption of data in transit and at rest.
  • Regular security audits and penetration testing.
  • Strict access controls limiting staff access to personal data to those who require it for business purposes.
  • Training for our employees on data privacy and security best practices.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Under UK gambling regulations, we are required to retain certain financial and account records for a minimum period of 5–7 years following the closure of your account to comply with AML and tax laws.

Your Data Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you (Subject Access Request).
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can ask us to delete your data, though this is subject to our legal obligations to retain data for regulatory purposes.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Object: You can object to our processing of your data based on legitimate interests.
  • Right to Data Portability: You can request the transfer of your data to another service provider.

To exercise any of these rights, please contact our support team at [email protected].

Responsible Gambling and Data

Plexian Casino takes responsible gambling seriously. We process data related to your gaming habits to detect patterns indicative of problem gambling. If we identify concerns, we may contact you to provide support or resources. We also share data with relevant self-exclusion databases as required by the UKGC to ensure you are protected across multiple platforms.

If you or someone you know is struggling with gambling, help is available. We encourage you to contact:

  • National Gambling Helpline: 0808 8020 133.
  • GamCare: Independent support and advice for those affected by gambling.

Cookies

Our website uses cookies to enhance your experience. These are small text files placed on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our gaming services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal processes. Any significant changes will be notified to you via email or through a notice on our website. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. We would, however, appreciate the chance to address your concerns directly first, so please reach out to us at [email protected] before escalating your query.