Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you and Plexian Casino (plexiancasino-uk.com). By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these terms, our Privacy Policy, and our Responsible Gambling Policy.

Plexian Casino is licensed and regulated in the United Kingdom by the Gambling Commission under the Gambling Act 2005.

Eligibility to Use Our Services

To use our services, you must meet the following requirements:

  • Age Restriction: You must be at least 18 years of age. Underage gambling is a criminal offence in the United Kingdom. We perform rigorous age verification checks.
  • Residency: You must be a resident of the United Kingdom. We do not accept registrations from individuals located in jurisdictions where online gambling is prohibited.
  • Legal Capacity: You must have the full legal capacity to enter into a binding contract.
  • Personal Use: Your account is for your personal, non-professional use only. You may not open an account on behalf of another person.

Account Rules

  • Registration: You are permitted to open only one account with Plexian Casino. Duplicate accounts will be closed, and any associated winnings may be voided.
  • Accuracy of Information: You must provide accurate, complete, and up-to-date information during the registration process. If your details change, you must notify us immediately at [email protected].
  • Security: You are responsible for keeping your login credentials confidential. Any activity performed through your account is considered your responsibility. If you suspect unauthorized access, contact support immediately.
  • Account Verification: In compliance with UK Gambling Commission regulations, we are required to verify the identity, age, and address of all customers. You may be asked to provide documentation (e.g, passport, driving license, or utility bill) at any time. Failure to provide such documentation may lead to account suspension or closure.
  • Dormant Accounts: An account is considered dormant if no activity (logins, deposits, or wagers) has occurred for a period of 12 consecutive months. We reserve the right to charge a reasonable administrative fee for dormant accounts after providing 30 days’ prior notice.

Financial Transactions and Funds

  • Deposits: We only accept deposits from payment methods registered in your own name. Third-party deposits are strictly prohibited.
  • Credit Cards: In accordance with UK law, the use of credit cards for gambling transactions is strictly prohibited.
  • Withdrawals: Winnings will be paid to the original source of the deposit whenever possible. We reserve the right to perform enhanced verification checks before processing significant withdrawals.
  • Protection of Customer Funds: Plexian Casino maintains funds in a separate account, independent from company operational funds. We provide "Medium Protection" for your funds, meaning that in the event of insolvency, these funds are protected, though not guaranteed.

Bonuses and Promotions

  • Fairness: All bonuses are subject to specific terms, including wagering requirements and time limits. These will be clearly stated at the time of the offer.
  • Abuse: We reserve the right to disqualify any player from a promotion if we identify patterns of "bonus abuse," such as strategic betting to meet wagering requirements with minimal risk.
  • Modification: We reserve the right to change, suspend, or terminate any promotion at our discretion, provided that such changes do not affect customers who have already met the requirements for a specific bonus.

Responsible Gambling

Plexian Casino is committed to promoting responsible gambling as a key licensing objective. We provide tools to help you manage your gaming, including:

  • Deposit Limits: You can set daily, weekly, or monthly limits on your deposits.
  • Reality Checks: You may set up reminders to track how much time you have spent playing.
  • Time-Outs: You may request a break from our services for a period of up to 6 weeks.
  • Self-Exclusion: If you feel your gambling is becoming a problem, you can request self-exclusion for a period of 6 months to 5 years. During this time, your account will be closed and we will prevent you from reopening it or creating new accounts.
  • Support: If you are struggling with gambling-related issues, please contact our support team at [email protected] or seek help from professional organisations such as GamCare or BeGambleAware.

Anti-Money Laundering (AML)

In accordance with the Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017, we are committed to preventing financial crime.

  • Monitoring: We monitor all transactions for suspicious activity.
  • Reporting: We are legally obligated to report any suspicious transactions to the relevant authorities without notifying you.
  • Source of Funds: We may request information regarding your source of funds or source of wealth to ensure compliance with our regulatory requirements.

Dispute Resolution

If you are dissatisfied with our service, please contact us at [email protected] so we can investigate your concern.

  • Internal Complaints: We aim to resolve all complaints within 8 weeks.
  • Alternative Dispute Resolution (ADR): If a dispute cannot be resolved internally, you have the right to refer your complaint to an independent ADR provider approved by the UK Gambling Commission. Their decision will be considered final in the context of the dispute process.

Limitation of Liability

Plexian Casino is not liable for any losses incurred through your use of our services, including losses resulting from technical malfunctions, internet connectivity issues, or misuse of your account. Nothing in these terms excludes our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded under English law.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

These terms were last updated on June 22, 2026.